This position will assist in the administration of CCP's clinical applications environment, including the EMR/EHR systems, bidirectional data feeds, imaging, scheduling, and analysis systems. This team works with the rest of the system administration teams to ensure that all applications services are functional, secure, and recoverable on a consistent basis. The Junior Application Administrator helps maintain the application infrastructure and is responsible to resolve end user application issues, and to aid with any projects necessary to maintain the environment. This includes hardware, software, and storage updates for any systems. This position is also expected to work closely with the Applications Analysts to ensure that the environment meets the needs of the CCP-IT population and that environment is well documented for back end administration and end user use. The position will also act as an escalation point for applications issues if both the Applications Analyst and IT Ambulatory Technician are unable to resolve an applications issue.
This position is also responsible for the applications support processes. This individual would also be responsible for assisting the Production Application Administrator with developing and maintaining adequate testing and validation processes for all applications and would be contribute in the maintenance of the Virtual test servers for all applications. This person should be familiar with industry best practices for enterprise production environments, including standards based processes for the server and storage equipment life cycle (implementation, change control, backups, disaster recovery, business continuity, and retirement.)
This individual will be part of the on-call/first-call rotation, and will rotate the on-call/first-call responsibility every 6-7 weeks. This rotation provides for 24x7 off hours support for all production systems during a 7-day period. This includes either responding to off-hours calls for 24x7 supported systems, and resolving reported issues or escalating to the appropriate CCP-IT technician, engineer, or manager. To facilitate this rotation, each team member is expected to be responsive when issues with the systems under their purview are escalated to them, regardless of their status in the rotation.
This individual may also be called upon to perform projects and other activities by management.
CORE FUNCTIONS AND COMPETENCIES:
Key responsibilities include but are not limited to:
Assisting in the development and Implementation processes for application operational controls and monitoring.
Audit application usage, access, and security standards, including maintaining the provisioning and de-provisioning of account access.
Monitor system and application security and access levels to ensure appropriateness to institutional roles.
Work with Internal Audit groups to maintain the compliance of the applications infrastructure.
Proactively raise issues if specifications, architecture, or implementation strategies will lead to quality or system performance issues or problems.
Participate in technical design reviews, functional specification reviews, and contribute to ongoing project estimates, scheduling, test plans, and code reviews.
Demonstrate self-directed and proactive approach to tackling problems and leveraging team resources consistent with the overall goals of projects.
The ability to plan, suggest, and execute non-disruptive projects, including the maintenance and expansion of all applications. This includes the production of professional project plans with specific deliverables and timelines.
Be proactively engaged in clinical application user support communities such as the GE Chug group. Be aware of common problems that are affecting other institutions and be aware of alternatives and solutions.
Maintain relationships with application vendors. This includes tracking issues and aggressively testing and pursuing timely resolutions to production vendors.
Maintain good relationships with all of CCP's sites and staff. This includes proactive, documented communications on all issues, and conduct that reflect CCP-IT's Core Values.
5+ years of application administration experience in an enterprise environment
Experience with systems including GE Centricity EMR and GPMS products, Phillip's Xcelera and ISP, Midmark, Dragon, and Navinet or equivalent applications software is required.
Experience with Interface systems such as Cloverleaf, and infrastructure platforms such as VMware ESX, Dell EqualLogic, and Citrix is preferred.
Experience with writing SQL queries and generating applicable reports
Experience with Crystal Reports software and generating applicable reports
Oracle Administration experience a plus.
AIX and Windows system administration experience a plus.
Ability to create scripts in Powershell, and Windows batch.
Experience in defining and implementing applications and processes
Knowledge of current issues in healthcare technology and related fields.
Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation
Ability to work well with others across many organizational groups.